We endeavour to send your beautiful purchase by courier within 24 hours of payment being made. We use PBT courier for our small to medium size products. PBT items are sent on overnight courier from Monday-Friday, however if your item was sent on Friday, you will not receive it until Monday in the North Island, and probably Tuesday in the South Island. Allow an extra few days if rural delivery or South Island is involved. We will send a tracking number as soon as your piece of magic is ready to be whisked away.
We will only refund damaged goods if reported within 24hours of you receiving your item.
Sorry, but we do not ship overseas, New Zealand mainland only.
For furniture deliveries please note that we use PBT freight who will deliver your item to your door. They will not assist in carrying the item inside and will not unpack the item. They are a door to door freight company so we strongly advise that you have two people on hand to help load heavy pieces of furniture into your home. This enables us to get the best possible freight price.
We will send you a tracking number when your piece has been sent.
North Island deliveries are normally made within 5 days, South Island deliveries can take up to 10 days depending on truck connections.
Please do not contact us if your furniture item has not been delivered until it is outside these time frames :-)